Some nominated banks are currently not recognising Prosper’s account details. As a result, you may see a warning or error message when attempting to set us up as a new payee.
Is my money at risk?
Not at all. This is a recognition issue between certain banks and our account provider and has no impact on the security of your funds. They do not affect the safety or successful delivery of your payment and you can proceed with the transfer confidently.
What should I do now?
If you see a warning, you can still proceed with your payment. However, if you’re unsure or unable to continue, please contact our support team. We’re here to help and can guide you through the next steps with full reassurance.
Prosper Savings Limited is authorised and regulated by the Financial Conduct Authority, registration number 991710. We’re also registered with the Information Commissioner’s Office (ICO) as a data controller, under number ZB467772, and adhere to regulations set out by the Data Protection Act 2018.