Whether you’re moving your investments to Prosper or between accounts, this guide explains everything you need to know about how transfers work.
In-app transfers (full cash transfers)
All in-app transfers are processed entirely in cash and in full. These are handled electronically, meaning:
No paperwork or transfer forms are needed, unless your provider informs us otherwise
Transfers are initiated and completed within the Prosper app
You just need to follow the prompts to begin the process
These are the most efficient transfers to complete. Please keep in mind that assets will be sold and repurchased in full cash transfers and market volatility may incur.
Partial or in-specie transfers
If you’re planning a partial transfer or wish to move your investments in-specie (i.e. as-is, without selling the assets), here’s how to proceed:
Step 1: Contact the Support team
Email our team at support@prosper.co.uk to request the appropriate transfer forms. You’ll need to have already opened your Prosper investment account first.
Step 2: Meet these conditions (for in-specie transfers only)
Before requesting an in-specie transfer, ensure the following:
Fund compatibility: All the funds you currently hold with your provider must be available on Prosper’s platform. Check this within the app. Ensure the ISINs (fund identifiers) match exactly.
Provider support: Confirm with your current provider that they support in-specie transfers.
If either condition isn’t met, an in-specie transfer may not be possible.
Transfer timelines
ISA transfers
Legally allowed timeframe: up to 30 calendar days
Typical completion: around 2 weeks
SIPP Transfers
Legally allowed timeframe: up to 6 months
Typical completion: around 6–8 weeks
Source: GOV.UK
Before transferring your pension, make sure to check for exit fees, lost benefits, employer contributions, and compare charges.
Transfer durations can vary depending on your current provider’s processing backlog, which may cause delays beyond the typical timeframes.
To help avoid delays, please ensure that your personal details (such as name, address, and account information) match exactly between us and your existing provider. Mismatches are a common reason for transfer rejections, so keeping your information up to date can help speed things up.
What you need to get started
To begin any type of transfer (in-app, partial, or in-specie), you’ll need:
The name of your current provider
Your account reference number
An estimated transfer value
Once you have this information, you’re ready to initiate your transfer either through the app or with help from our support team for more complex transfers.