We understand that managing someone’s finances after they’ve passed away can feel overwhelming. Our team is here to guide you through the next steps and make the process as clear and straightforward as possible.
How do I notify Prosper?
If you’re letting us know that a Prosper member has passed away, please contact us using your own email address rather than theirs.
Please email support@prosper.co.uk with the following details to help us identify their account:
The deceased member’s full name
Their date of birth
Their address
The date of death
Your full name
Your relationship to the deceased
Your email address and telephone number
Prosper is a fully digital service, so we’ll ask you to send any documents electronically. We’re unable to accept documents by post.
What documents will I need to provide?
To allow us to review the account and arrange the release of funds, we’ll normally ask you to provide:
A copy of the death certificate
A copy of the Will
A copy of the Grant of Probate, Letters of Administration or Certificate of Confirmation, where applicable
Proof of ID for the executor or personal representative, such as a passport, driving licence or national ID card
Details of the bank account the funds should be paid to, including the account holder’s name, sort code and account number
A bank statement dated within the last 3 months showing the account holder’s name, sort code and account number
We may need to request additional information or documentation depending on the accounts held and the circumstances of the estate.
You don’t need to have everything ready before getting in touch. Our team will explain what’s needed for your circumstances and help you through the next steps.
If the estate value is below £20,000 and probate is not being sought, a Small Estates Declaration and Indemnity Form can be submitted with a certified copy of the Will. This enables us to act on the executor or administrator’s instructions without requiring a Grant of Probate.
What happens after I provide the documents?
Once we've received the required information and documents, we’ll review them and identify the accounts and products held by the deceased member.
Some Prosper products are held with our custodians or banking partners, so we may also need to work with them before the funds can be released. The exact process can therefore vary depending on the products held.
We’ll let you know if anything further is required and keep you informed as we work through the process.
How are the funds paid?
Once all required documentation has been accepted and the funds are available for release, they will be moved to the deceased member’s Prosper wallet where applicable.
We'll then arrange for the funds to be sent from the deceased member’s wallet to the bank account provided by the executor or personal representative. We’ll confirm once the payment has been completed.
How long does the process take?
The time required can vary depending on the type of accounts held, the documentation required and whether we need approval or action from one of our custodians or banking partners.
We understand that you’ll want to know when the funds will be available. While we can’t always provide an exact timeframe, we’ll keep you updated throughout the process, explain any delays and let you know if there’s anything else we need from you.
Do you need help?
Whether you’re notifying us of a bereavement for the first time or have questions about an existing case, please don’t hesitate to contact us at support@prosper.co.uk using your own email address.
We’re here to help and will do our best to make the process as straightforward as possible.